Online Services Privacy Policy

We recognize that the privacy of your information is important. This Privacy Policy (“Privacy Policy” or “Policy”) describes our practices in connection with information we collect through the online and mobile websites, platforms, services, and applications that we own or operate that contain a link to this Privacy Policy.

As used in this Policy, terms such as “we,” “us,” “our,” and “Company” refer to current and future affiliated entities, subsidiaries, agents, contractors, or vendors of Subro Services LLC d.b.a. Katch. Our services are intended for a United States (“U.S.”) audience. Any information you provide, including any personal information, will be transferred to and processed by a computer server located within the U.S.

By using this site, you consent to our collection, use, disclosure, and storage of information as described in this Privacy Policy.

Our Privacy Policy explains:

When This Privacy Policy Applies
What Information We Collect About You
How We Use Your Information
How We Share Your Information
How to Manage Your Information
Protecting Your Information
Children Under 13
Additional Rights for California Residents
State Consumer Privacy Notice
Social Media Disclaimer
Social Security Number Protection Policy
Changes to This Policy
Contact Us

When This Privacy Policy Applies

Our Policy applies to websites that we own or operate and that contain a link to this Privacy Policy. Our Policy does not apply to information collected through other means such as by telephone that do not link to this Privacy Policy, or in person, although that information may be protected by other privacy policies.

Our Policy does not apply to the practices of other companies or other websites or software applications that may be linked from or made available through our website.

The inclusion of a link on our website or the ability to utilize a third-party website or software application through our website does not imply that we endorse, or otherwise monitor the privacy or security practices of that third-party website or software application or the accuracy of its content, and your use of the third-party website or software application is governed by the third-party’s privacy policy.

This Privacy Policy is not intended to and does not create any contractual or other legal rights in or on behalf of any party.

What Information We Collect About You

We may collect two basic types of information through this website: (1) information you provide directly to us, and (2) information that is automatically provided to us or collected through your use of our website (collectively, “Information”).

Information We Collect Automatically

When you visit our website, we may automatically collect certain information through cookies, server logs, and similar technologies. This information may include:

Your IP address
Device type, browser type, and operating system
Unique user ID (e.g., assigned session or account ID)
Website usage data such as pages viewed, clicks, and time spent on the site
General location information based on IP address

This information helps us operate, secure, and improve the website and is collected without requiring any direct input from you.

Information You Provide Directly

You may also choose to provide us with personal information by filling out webforms, registering for an account, using chat features, or communicating with us through the website. This may include:

Your full name
Date of birth
Telephone number
Business email address
Business postal address
Certain account or identification numbers
Name of your employer
Office location
Tax information
National Provider Identifier (NPI) number

We only collect this information when you choose to provide it, and we use it in accordance with the purposes described in this Privacy Policy.

You may limit the Information you provide or make available to us if you want to; however, that may limit your ability to access or use certain functions of this website or to request certain services or information.

Mobile Devices and Applications

When you access our website using a mobile device, we may collect the same types of information described above, including IP address, browser and device type, and usage data. We do not access precise GPS location or files stored on your device (such as photos or calendars), unless explicitly stated and with your permission. If a separate mobile application is offered, its data practices will be disclosed in its own privacy notice.

What You Do on Your Device

Our website may request access to certain mobile device features to support user-initiated functions, such as opening your dialer when clicking a phone number. We may use local browser storage (e.g., cookies or localStorage) to enhance your experience. We do not access your device’s camera, photos, or detailed touch interactions unless explicitly stated and with your permission.

Device or System Data

When you visit our website, we may collect certain technical information from your browser or device, including your IP address, device type, operating system, and browser type. This information is used to improve site performance and user experience. We do not access mobile-specific identifiers (such as UDID or Android ID) or collect precise GPS location data unless explicitly requested and consented to by the user.

How We Use Your Information

We may use your Information:

To respond to an email, chat or other instant message or particular request from you;
To communicate with you;
To provide you with content, services, and functionality through our Online Services or other services that we may offer;
To process an application for a product or service as requested by you;
To authenticate you on any portion of our Online Services and with vendors acting on our behalf;
To detect, prevent, or investigate fraud, abuse, security incidents, and other harmful activity;
To support retargeting campaigns, including showing relevant content on third-party platforms;
To integrate with customer relationship management (CRM), marketing automation, or analytics platforms used to improve how we serve and follow up with users;
To create aggregated, de-identified, or anonymized datasets that help us improve our services or understand general trends.
To administer surveys and promotions;
To personalize your experience on our Online Services;
To provide you with informational or promotional offers, as permitted by law, that we believe may be useful to you, such as information about products or services provided by us or other businesses;
To perform analytics and to improve our products, Online Services, and advertising;
To facilitate the provision of software updates and product support;
To improve products and other services related to the Online Services or to provide services or technologies to you;
To comply with applicable laws, regulations, and legal process;
To protect someone’s health, safety, or welfare;
To protect our rights, the rights of affiliates or related third parties, or to take appropriate legal action, such as to enforce our Terms of Use;
To keep a record of our transactions and communications; and
As otherwise necessary or useful for us to conduct our business, so long as such use is permitted by law or for any other purpose with your consent.

We may contact you using the Information you provide through our website, including any email address, telephone number, cell phone number, or fax number. We may communicate, electronically or via telephone with you about your benefit plan, programs, products, or services that are or may be available to you in connection with your transactions with us including, but not limited to, website updates, account information, newsletters, and surveys. These electronic communications may contain protected health information. You acknowledge and accept that such communications may be sent unencrypted and there is some risk of disclosure or interception of the contents of these communications.

We may, when permitted, combine your Information with other information, whether online or offline, maintained or available to us from you or from other sources, such as from our vendors, and we may use and disclose combined data for the purpose described in this Section or for internal business purposes. We may, when permitted, use and disclose de-identified and aggregated data for any purpose, which may include, without limitation, disclosures to third parties for analytics purposes such as evaluating the website and providing additional benefits, programs, and services.

We will only share your Information with third parties as outlined in this Policy and as otherwise permitted by law or as permitted with your consent.

We may share Information if all or part of the Company is sold, merged, dissolved, acquired, or disbanded to any extent in a similar transaction, or in connection with steps that may need to be taken in anticipation of such events.

We may share Information in response to a court order, subpoena, search warrant, or to comply with law or regulation. We may cooperate with law enforcement authorities in investigating and prosecuting activities that are illegal, violate our rules, or may be harmful to other visitors.

We may also share Information within the Company, including among affiliates, or with our parent company, or subsidiaries.

We may share information with your employer for our or their legitimate legal interests.

We may also share Information with other third-party companies with which we have a business relationship or hire to perform services on our behalf. For example, we may hire a third-party company to help us send and manage email, and we might provide that third-party company with your email address and certain other Information for them to send you an email message on our behalf. Similarly, we may hire third-party companies to host or operate some of our Online Services and related computers and software applications.

How to Manage Your Information

Our Online Services may permit you to view your profile, if applicable, and access related Information about you and to request changes to such Information. Please remember, however, if we have already disclosed some of this Information to third parties, we may not have access to that disclosed information and may not be able to force the modification of any Information by the third parties to whom we have made those disclosures.

Communication Preference Management

If you need additional assistance in opting out of a communication, please see the Contact Us section below for assistance. Please be aware that opt-outs may not apply to certain types of communications, such as account status, Online Service updates, or other communications.

Informational Electronic Communications

We may provide you with Informational Electronic Communications. Informational Electronic Communications include, but are not limited to, information about your benefit plan, programs, products, or services that are or may be available to you in connection with your transactions with us, Online Services updates, account information, newsletters, and surveys.

Any request to opt-out of receiving Informational Electronic Communications will be effective only after we have a reasonable period of time to process your request. Opt-outs may not apply to certain types of communications, such as account status, Online Service updates, or other communications.

Communications sent electronically may be provided either (1) via email; (2) by access to a website that we will designate in a notice we send to you when the information is available; or (3) by other electronic means. At times, in our sole discretion, we may still send you paper communications in lieu of, or in addition to, sending them electronically.

Informational Calls and Texts

When you provide us with a telephone number, whether landline or mobile, we may contact you, using automated, pre- recorded, or non-automated means, to provide you information about existing benefits, programs, products, services, or tools.

Personal Information collected through our texting programs will not be shared, sold, or disclosed to third parties for their own marketing purposes.

We reserve the right to modify this section at any time. The modified section will be effective immediately upon posting. Your continued receipt of Informational Electronic Communications and Informational Calls and Texts will constitute your acceptance of the modified section.

Cookies and Tracking

The Company may use various technologies, including cookies, tokens, tags, web logs, web beacons, scripts, and web server logs to gather automatically collected information and may aggregate this information from visitors of our Online Services or to enable certain features of our Online Services. This information may include demographic data, technical information about the technology (e.g., phone, computer) you use to connect to the Online Services, web browser information, your IP address, and browsing behavior such as pages visited and how often they are visited (collectively, “Activity Information”). We may also use third-party analytics companies to provide these services.

We may also allow third parties to use cookies and other technologies to collect Activity Information and to track browsing activity over time and across third-party websites such as web browsers used to read our Online Services, which websites are referring traffic or linking to our website, and to deliver targeted advertisements to you. We do not control these third-party technologies, and their use of such technologies is governed by their own privacy policies.

Activity Information is captured using various technologies and may include cookies. “Cookies” are small text files that may be placed on your computer or mobile device when you visit an Online Service or click on a URL using your web browser. Cookies may include “single-session cookies” which generally record information during only a single visit to a website and then are erased, and “persistent” cookies which are generally stored on a computer or mobile device unless or until they are deleted or are set to expire. You may disable cookies and similar items by adjusting your browser preferences at any time; however, this may limit your ability to take advantage of all the features on our website.

We gather Activity Information about you to improve the quality of our services, such as the best method and time to contact you. Without limiting the other ways in which we may use Information as described herein, we may otherwise use and disclose your Activity Information unless restricted by this Policy or by law. Some examples of the ways we use your Activity Information include:

Customizing your experiences, including managing and recording your preferences;
Authenticating your account information;
Marketing, product development, and research purposes;
Tracking resources and data accessed on the Online Services;
Developing reports regarding Online Service usage, activity, and statistics;
Assisting users experiencing problems with our services;
Updating and servicing our Online Services;
Enabling certain functions and tools on the Online Services; and
Tracking paths of visitors to the Online Services and within the Online Services.

As described above, we may use tracking technologies that allow us to recognize your device when you return to our Online Services within a period of time, as determined by us, and to support automatic login to your Online Services. To maintain your privacy, you should affirmatively log out of your account prior to your session ending (whether you end your session or we end your session, for example if our Online Services has “timed out” – i.e., we have ended your session automatically after a period of inactivity as determined by us in our sole discretion). Unless you affirmatively log out of your account, you may be automatically logged back in the next time you or any user of your devices visits the Online Services.

Retention of Data

We will retain your personally identifiable information (PII) and Activity Information for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your PII to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Protecting Your Information

We maintain administrative, technical, and physical safeguards designed to protect the Information that you provide on our website. These safeguards vary based on the sensitivity of the Information that is being collected, used, and stored. We cannot guarantee the security of our website, nor can we guarantee the security of the Information you transmit to us over the Internet, including your use of email. We are not liable for the illegal acts of third parties such as criminal hackers.

It is your responsibility to safeguard the devices you use to access our website (such as laptops, tablets, and mobile devices), and to use appropriate security settings on those devices. If those devices are lost, stolen or misplaced, others may be able to access your account and your personal Information using those devices. You should affirmatively log out of your account (i) prior to ending your session, or (ii) if you will be inactive on the website for more than a few minutes; otherwise, the next user of that computer or device, particularly a public one or one not owned by you, may be able to access your account and the Information in your account if your session has not ended.

You agree that we are not responsible for any harm that may result from someone accessing your account or personal Information on any computer or device where you do not, for any reason, take the necessary steps to log out of your account prior to ending a session on such device or computer.

We retain Information for as long as necessary for the purpose for which it is collected, subject to a longer period if the Information is relevant to a legal challenge.

Children Under 13

We will not intentionally collect any personal information (as that term is defined in the Children’s Online Privacy Protection Act) from children under the age of 13 through our Online Services without receiving parental consent. If you think that we have collected personal information from a child under the age of 13 through our website, please see the Contact Us section below to notify us immediately.

Additional Rights for California Residents

California “Shine the Light” Privacy Rights

California law permits our customers who are California residents to request certain information regarding the disclosure of certain personal information to third parties for their direct marketing purposes.

If we have disclosed any personal information to third parties for direct marketing purposes, we will provide a list of the categories of personal information, along with the names and addresses of these third parties to you at your request. To make such a request, write us at the postal or email address found in the Contact Us section below of this Policy.

This request may be made no more than once per calendar year. We reserve our right not to respond to requests submitted other than to the specified email or postal address. You should put “California Privacy Rights-Direct Marketing” in the email subject line and in the body of your request. You must provide us with specific information regarding yourself so that we can accurately respond to the request.

California Minors Under 18

If you are a California resident under the age of 18 and are a registered user of our Online Services, you may request that we remove from our Online Services any content you post to our Online Services that can be accessed by any other user (whether registered or not). Please note that any content that is removed from visibility on our Online Services may still remain on our servers and in our systems. To request removal of content under this provision, please write or email us at the postal or email address found in the Contact Us section of this Policy. When you write to us, please provide us with a description of the content and the location of the content on our Online Services, along with any other information that we may require to consider your request. Please note that removal of content under this provision does not ensure complete or comprehensive removal of the content or information posted on the Online Services by you.

State Consumer Privacy Notice

The State Consumer Privacy Notice applies to residents of certain states (including California) and sets forth their rights under their respective state’s comprehensive privacy laws.

We maintain a presence on platforms such as LinkedIn, Instagram, and others to share updates and engage with our community. While we welcome your comments and interactions, we reserve the right to moderate user content to ensure that discussions remain respectful and relevant.

Please do not post content that:

Contains copyrighted or trademarked material without permission
Is offensive, abusive, defamatory, or discriminatory
Includes personal health or financial information (yours or others’)

By interacting with our social media pages, you agree to comply with the terms of use for each respective platform and our moderation policies.

It is our policy to protect the confidentiality of Social Security numbers (“SSNs”) that we receive or collect in the course of business. We secure the confidentiality of SSNs through various means, including physical, technical, and administrative safeguards that are designed to protect against unauthorized access. It is our policy to limit access to SSNs to that which is lawful and to prohibit unlawful disclosure of SSNs.

Changes to This Policy

We may change this Policy at any time. If we do so, such change will appear on this page. You may always visit this Policy to learn of any updates. Your continued access to or use of this website constitutes your consent to these changes to this Policy.

Contact Us

Contact us regarding this Policy or related privacy practices. If you believe we or any company associated with us has misused your Information, please contact us immediately.

Katch Privacy Office
12 Cadillac Drive, Suite 300
Brentwood, TN 37027
katchcompliance@katchiq.com

Effective Date

July 10, 2025